Responsible Gaming
At Wazamba, we believe gaming should be an enjoyable and safe experience. While casino games offer entertainment, it is important to remember that they are based on chance, and there is always a risk of losing money. Playing responsibly means only wagering what you can afford to lose and being aware of the potential risks associated with gambling.
Setting Limits to Control Your Gaming
To help you maintain control over your gaming activities, Wazamba offers a variety of responsible gaming tools. These tools are designed to help you manage your spending, time, and overall gaming behaviour. You can set these limits by contacting our Customer Service team via live chat or email at [email protected]. Please note that any increase or removal of limits will be subject to a 24-hour waiting period.
Loss Limit
This tool allows you to restrict the amount of money you can lose over a chosen period. Setting a loss limit helps you avoid spending more than you intended.
Deposit Limit
Deposit limits enable you to control how much money you add to your account. You can set daily, weekly, or monthly deposit limits to manage your budget effectively.
Wagering Limit
The wagering limit restricts the total amount you can bet within a specific timeframe, helping you to gamble within your means.
Session Limit
Session limits control how long you can stay logged in during a single gaming session, encouraging breaks and preventing extended play.
Account Closure
If you wish to take a break or stop playing altogether, you can choose to close your player account. Contact our Customer Service team to initiate this process.
Self-Assessment
Understanding your gaming habits is crucial. We recommend taking self-assessment tests available through trusted resources such as Safer Gambling. These tests provide insight into your behaviour and offer tips to help you maintain control.
Self-Exclusion
If you feel gambling is becoming a problem, self-exclusion is an effective measure to limit your access. By requesting self-exclusion, your account will be blocked for a minimum period of six months, during which you will not be able to play or access your account. To activate self-exclusion, please contact customer support via email at [email protected] and specify the desired duration.
Reality Check
This feature provides on-screen reminders at regular intervals about the time elapsed during your gaming session. You can set this up directly on the site or request assistance from our Support Team.
Age Restrictions and Verification
Wazamba strictly prohibits gambling by anyone under the age of 18. We reserve the right to verify the age of any player and may request proof of age documentation. Accounts may be suspended and funds withheld until satisfactory verification is provided. Please be aware that the legal gambling age varies by country, and we advise you to check local regulations.
Parental Controls
If you are concerned about underage access to gambling or other harmful sites, there are several software solutions available to help monitor and restrict online activity. Some recommended options include:
- Net Nanny – Filters inappropriate and harmful web content.
- CyberSitter – Blocks sites you consider unsuitable for children.
Support and External Help
If you or someone you know is struggling with problem gambling, there are charities and organisations dedicated to providing support and counselling. Here are some trusted resources:
- Gamble Aware – Promotes responsible gambling and offers programmes to minimise problem gambling.
- GamCare – Provides confidential telephone support and counselling. Contact them freephone at 0808 802 0133.
- Gamblers Anonymous – A fellowship offering peer support to those affected by gambling problems.
Blocking Access to Gambling Sites
If you wish to limit your own access to betting sites, there are software tools available that can help you block gambling websites. Some options include:
Contacting Wazamba Support
Our Customer Service team is available to assist you with setting limits, self-exclusion, or any questions you may have about responsible gaming. You can reach us via live chat on the website or by email at [email protected].
Remember, gambling should always be fun. Please play responsibly and seek help if you feel your gaming is becoming a problem.